Give Great Support by Supporting Your Customer Support Team

7 Expert Advice for Aspiring Support Agents

Why Firing an Employee is Almost Always (at least partially) the Manager’s Fault

Running a Customer Care Team With Empathy at ipsy

Running a Customer Care Team With Empathy at ipsy

How to Manage Your Customer Support Team’s Vacation Days

How to Manage Your Customer Support Team’s Vacation Days

Want to grow your company faster? Spend 15 minutes reading customer feedback every day

Want to grow your company faster? Spend 15 minutes reading customer feedback every day

How to Lead a Customer Support Team you Inherited

How to Lead a Customer Support Team you Inherited

7 Tips on Making the Jump From Being a Great Agent to a Better New Manager

7 Tips on Making the Jump From Being a Great Agent to a Better New Manager

How to Empower Your Customer Service Team

How to Empower Your Customer Service Team

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