How Do You Measure Your Customer Service Team’s Capacity? 

Capacity planning benefits all stakeholders and must be a part of a support leader’s regular activities. Staffing a support team is often more of an art than a science. There are many unknowns such as volume, crisis situations, release cycles, and the constant battles for budget and unexpected attrition. Beyond the business complexity, you also … Continue reading How Do You Measure Your Customer Service Team’s Capacity?