How Do You Measure Your Customer Service Team’s Capacity?
Capacity planning benefits all stakeholders and must be a part of a support leader’s regular activities. Staffing a support team is often more of an art than a science. There are many unknowns such as volume, crisis situations, release cycles, and the constant battles for budget and unexpected attrition. Beyond the business complexity, you also … Continue reading How Do You Measure Your Customer Service Team’s Capacity?
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