Getting feedback from our customers is a huge motivator for everyone in ipsyCare, but it doesn't end there. For years it has been our tradition to read a "feel good" customer rating from Nicereply at our weekly company meeting. This allows us not only to showcase how much our customers love the relationship we have with them, but also demonstrates how much they appreciate everyone at ipsy behind the scenes.

Nicereply helps us to understand our customers better when they're disappointed and gives them a way to cheer us on when they're happy, which are both critical components in how we gauge our own success. Customer feedback helps inform recommendations we make to other departments, as well as improvements we implement within our team. We grew our team by 70% in 2016, and Nicereply has been instrumental in allowing us to maintain a consistent level of excellent service across different segments of our team and time zones. We love this tool!

Kathrine McCarthy
ipsyCare Manager