Features
This is a list of all the features available in Nicereply
This is a list of all the features available in Nicereply
Uncover insights about customer satisfaction, loyalty, advocacy and more with Nicereply one-click surveys.
Get a better idea of what works to keep your customers satisfied. Use CSAT to gauge the performance of individuals and teams as well.
Clean code, small assets and responsive design ensure deliverability, fast-loading and high response rates.
Find out who trusts in your brand and why. Use this knowledge to enhance your support. Nicereply is officially licensed NPS vendor by BAIN & COMPANY, the inventors of NPS.
Measure the effort your customers have to exert when dealing with you. Use CES to find and remove friction points.
Survey your customers automatically after you close a ticket, conversation or a deal. Set the delay when triggering surveys.
Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
Get real-time feedback on your website's user experience. Convert more customers by improving the usability of your websites & software.
Want to use Nicereply survey in your own templates? No problem, Nicereply surveys can be placed into any HTML supporting template.
Get feedback about your brand and customer experience at every customer touchpoint by using survey link URLs.
We record your customers' answers as soon as they click the survey. Even if they don’t finish it, you’ll still know how they felt.
It doesn’t matter what device your customers use. Our responsive surveys are designed to look great on any device.
Tailor your surveys with themes, customized colors and logo to match your brand and customers without any programming knowledge.
The easiest option to use. Give your customer 2 options. Satisfied, or not.
Allow your customer to express a neutral opinion with a third option.
Get the most detailed answer out of your customers. Give them the opportunity to express a wide variety of emotions.
From customer support to product reviews. The 5-Point scale is easy to understand yet suitable for a large number of responses.
Make your survey match your brand. Create a color theme that goes with your brand, or choose from predefined themes.
Learn more from your customers, by asking them an extra question. An additional question can have the same scale as the main one, as well as a completely different one.
Serve more regions with ease. You can translate all our surveys into any language of your choosing.
Make your surveys more trustworthy, by being more recognizable. Include your logo at the top of your surveys.
Design beautiful surveys without any coding knowledge required. All the customization can be done easily within the Nicereply app.
Improve your response rates by asking the right question. Change the wording of your survey question to fit your customers.
Let your customers share their satisfaction on social media, or perform other desired actions. Direct customers towards a custom thank you page of your choosing.
Set surveys to trigger only for specific teams or agents. Choose the right time after resolution. You can survey immediately, after an hour, or the day after. It's up to you...
Prevent your customers from being over-surveyed. Choose how often your customers can receive automated survey emails.
Your surveys can be hosted on a custom survey domain of your choosing.
Integrate Nicereply with your helpdesk system to
enable advanced features, such as triggering automated surveys and syncing data about
customers, tickets, and agents.
Nicereply works with the most popular systems.
See the full list of integrations
See feedback from your customers, pushed to their tickets in the form of a comment.
Nicereply will automatically tag your ticket with the feedback value for the respective ticket.
Customers often don’t share their names in feedback forms. Nicereply will automatically add customer names based on the ticket ID.
Sync all your users from your help desk to Nicereply with one click.
See the feedback in context to the case. Ticket backlink takes you back to the rated ticket, so you never lose context
Follow up with satisfied or dissatisfied customers. Set automation rules in your help desk account based on the feedback you receive.
Using our Zapier integration, you can instantly send received feedback to a dedicated Slack or Microsoft Teams channel to share with your team.
Import large number of customers at once from a *.CSV file, or directly from within your help desk system.
Unlike other solutions, Nicereply doesn’t create new tickets to push feedback back to your help desk. Nicereply sends the feedback to the same ticket used by your support agent, so it’s always easy to see it in context.
Connect any of your internal tools or apps with Nicereply via our API.
There are no complicated plan tiers, or gating. You can use any integration with any Nicereply plan.
Measure improvements, predict future trends and stay on top of your customer experience with real-time CSAT, CES, and NPS feedback.
See all your CSAT, CES and NPS data in a clean, easy to navigate dashboard.
See your ratings with comments in real-time. All your feedback appears here listed chronologically, featuring details about the rated agent, customer and ticket.
Recognize your best performers, train those who still need to improve. See and compare the performance of different agents, teams, and departments.
Measure the performance of your automated emails. You can see how many automated surveys were sent, opened and answered.
Never miss a feedback. Receive email notifications about new feedback ratings as soon as they arrive. You can choose which feedback values to be notified about.
Showcase your hard work. Generate reports of your CSAT, CES and NPS activity.
Prepare for the seasonal workload. Identify trends in CSAT, NPS and CES performance, as well as response volumes.
See how many positive, negative, or neutral feedback you have received.
Compare any metric’s performance with a previous period of your choosing.
Uncover what experience your customer had so far. In customers view you’ll find a list of all the customers who’ve given you feedback as well as overall stats of their satisfaction.
You’ll never forget to deal with negative feedback again. Every negative rating is displayed on the issues screen until you resolve it.
Make charts as detailed as you need them to be. Choose, if you want to see data in increments of weeks, days, or hours.
Mistakes happen and sometimes your customers will give you a rating of 1 despite saying how great you were in the comment. You can fix these mistakes as admins in your Nicereply account.
Compare your performance to that of other companies. We display 10 best performing companies using Nicereply in our Happiness Stats.
Sometimes you need to see your feedback no matter where you are. Our rating feed is mobile-ready for those moments.
Need to analyze your data further? Export them as a *.CSV file and import them to a software of your choice.
No one likes reading through countless manuals, or waiting weeks for service implementation. Nicereply is designed to be simple, so you can have it up and running in no time.
Setting up Nicereply is a matter of minutes. You can set it up yourself by following a step-by-step guide, or you can book a call with our product experts, who’ll set it up for you.
Sometimes it’s great to get help. Nicereply gives you a dedicated account manager responsible for your account, to whom you can call or write in case you have any questions or problems.
We’ll help you set up your account on a Zoom call for free. No matter how big or small your team is. Don’t hesitate to reach out to us!
Need assistance fast, or just want to see what more can you do with Nicereply? We have a robust help center full of helpful articles and guides.
We have plans for teams of all sizes.
Save money with a yearly billing plan, or use the monthly plan for better monthly cash flow. If you’re interested in a customer billing solution, contact our sales team.
Were you not satisfied with Nicereply? We offer a full refund within 30 days of your first payment.
Don't overpay for unanswered surveys. With Nicereply you only pay for real results - survey responses.
Scale up or down as you need. Changing your plan can be done within a few clicks.
Is Nicereply no longer fitting your needs? Are you not satisfied with our services? You can cancel your account anytime.
Make sure the right people within your organization have the right access to what you want them to see.
Designate if your users are admins, or agents. Admins can access account settings as well as view the performance of all teams and agents.
If you feel not every agent needs access to the Nicereply app, you can choose to designate them as agents without access. You can still measure their performance, but they won’t have credentials to log into Nicereply.
Nicereply is fully GDPR compliant. If you choose to cancel your account, we anonymize all the data after 3 months of inactivity. This can be done sooner per your request.
