Customer satisfaction survey built for LiveAgent
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This way we are able to effectively identify the answer that triggered the customer score and immediately respond if the score is negative or there are some additional questions from the customer.
Eva Kianičková
Head of Customer Service Department
Nicereply helps great companies get
feedback on their LiveAgent conversations
Take full control of your surveys
Get deeper understanding of your customers
Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Survey the right way
Benefit from multiple survey distribution methods. Need an example? You can measure
Customer Satisfaction in the signature of every email you send,
Customer Effort Score with a trigger after a ticket is closed.
Mix and match distribution methods with surveys to fit your customers.
Choose what you want your customers to see
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
LiveAgent Help Desk integration
Find & Remove Friction Points
Ratings & Comments as notes in LiveAgent
See feedback from your customers ratings pushed to the relevant tickets in the form of a note.
Rating as a custom field in LiveAgent
Beside the note, Nicereply will automatically save a rating as a custom field.
Ticket backlink
Identify feedback in context with a direct link to the rated ticket.
Agents sync
Sync all your LiveAgent users to Nicereply with one click. New users added afterwards will receive an automated email with login instructions.
Customer sync
Customers often don’t share their name in feedback forms. Nicereply will automatically add customer names based on the ticket ID, so you don't need to ask for a name on your surveys.
Rules based on rating values
Set automation rules based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a referral?
LiveAgent Live Chat integration
Get more feedback than ever before
Increase response rates
More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.
Less emails
Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.
