Pricing
Plans for teams of all sizes
- 14-days free trial
- No credit card required
- 30-days money back guarantee
Annual billing
Monthly billing
Get a 20% discount with the annual billing plan
Starter
$59
per month, billed annually
Save $240 / year
$79
per month, billed monthly
100
Responses / month
3
Users
Features included
-
CSAT, CES & NPS surveys
-
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
-
Unlimited number of active surveys
-
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
-
Nicereply Feedback Analytics
-
Custom survey design & more…
Essential
$119
per month, billed annually
Save $360 / year
$149
per month, billed monthly
250
Responses / month
10
Users
Features included
-
CSAT, CES & NPS surveys
-
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
-
Unlimited number of active surveys
-
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
-
Nicereply Feedback Analytics
-
Custom survey design & more…
Most popular
Try for free
No credit card
Features included
Growth
$239
per month, billed annually
Save $720 / year
$299
per month, billed monthly
1,000
Responses / month
25
Users
Features included
-
CSAT, CES & NPS surveys
-
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
-
Unlimited number of active surveys
-
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
-
Nicereply Feedback Analytics
-
Custom survey design & more…
Business
$359
per month, billed annually
Save $1,080 / year
$449
per month, billed monthly
2,500
Responses / month
50
Users
Features included
-
CSAT, CES & NPS surveys
-
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
-
Unlimited number of active surveys
-
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
-
Nicereply Feedback Analytics
-
Custom survey design & more…
Frequently Asked Questions
How does the free trial work?
After you sign up for a trial, you get access to all the features for 14 days.
Can I cancel or change plans at a later time?
Yes, you can change your plan from within your account. You can also cancel your account without any cancelation fees.
Is the trial really free?
Yes, it is. No credit card is required to start your trial, so you can begin using Nicereply instantly.
Can I see a demo of Nicereply?
Yes, just sign up for a demo here and we'll get in touch with you.
Can I integrate Nicereply with other systems?
Yes, we have many integrations with the leading help desk and CRM systems. You can also
integrate Nicereply into your automated workflows via Zapier, as well as build pretty
much anything you want on top of Nicereply with our API.
What happens at the end of my trial?
You can choose one of our plans and pay by credit card from within your account. Contact
our sales team if you prefer to pay by invoice. Your trial will become your permanent
account with all your settings and the data you collected during your trial period.
If you decide not to purchase, your account will expire.
Is Nicereply GDPR compliant?
Yes, Nicereply is 100% EU-GDPR compliant as of the 25th of May 2018. Additionally, we are CCPA-certified.
You can see more details in our privacy policy and terms of service.
How does the pricing work?
We offer a handful of plans based on how many survey responses you receive per month and how
many users you have in your account. If you don’t see a plan that suits you, please contact our sales team.
What does "responses per month" mean?
The pricing plans are based on received survey responses, not surveys that have been sent. When you send out
or display a survey to a customer, it is a sent survey. Whenever a customer answers the survey, e.g.
provides feedback, it counts as a survey response.
Is there a way to define the number of responses I will receive?
Typically, our customers achieve a 10% response rate when sending out email surveys. In the example above,
if you handle 5000 customer tickets/conversations a month, you are likely to receive 500 responses (ratings)
each month. The response rate of our pop-up surveys can be expected to be around 5% if you use them on your
website or within your software. From a website with 5000 visitors per month, you can expect to receive
250 responses each month.
What happens if I surpass the monthly response or user limit?
Your plan will automatically be upgraded to a higher level if you exceed the number of responses or users for your plan.
Do you offer annual billing?
Yes, we also offer annual billing. What are the benefits? It helps simplify bookkeeping
and it saves you money in the long run, due to the 20% discount.
Are there discounts for yearly plans?
Yes! You save 20% if you choose the yearly plan. That means you'll get 12 months’ worth for a price of fewer than 10 months.
Is there a limit to the number of surveys I can run simultaneously?
There is no limit to how many surveys you can run simultaneously. It is possible to create and use as many surveys as you like.
Is there a limit to the amount of data I can store?
The amount of customer data you can store and view is not limited. You can always view your
customer feedback from the entire period of collecting feedback with Nicereply since we do
not delete your customer feedback by default.
Do you offer discounts for non-profit organizations?
We're always willing to support a good cause. If you think yourself eligible for
the discount, please contact our sales team.
What types of payment do you accept?
We accept Visa, Mastercard, and American Express. If you prefer to pay by invoice
for a longer period, please contact our sales team.
I have other questions. Who can I talk to?
Our team is here to answer your questions. Email us at contact@nicereply.com
