Highest-rated customer satisfaction survey app at Zendesk Marketplace
Integrate Nicereply with your Zendesk and get 3x more feedback than before
Measure customer satisfaction
when it makes sense to you
Include surveys in
your responses
Ask customers for feedback via a survey placed at the bottom of your response. You can embed the survey based on your existing Zendesk triggers.
Include a satisfaction survey in your response after closing a ticket, sending a summary, or even in every response you send out.
Place surveys into
your macros
See how satisfied customers are with your canned responses. Place a satisfaction survey in your macro template and see which responses work and which don’t. You can put different surveys into different macros.
Send post-resolution
email surveys
Don’t want to include surveys in your responses? Send your customers a post-resolution survey in a separate email. You can create multiple different surveys and trigger them based on tags.
This way you can send different surveys for different agents, departments, customer groups, languages, and ticket types. Don’t send everyone the same generic survey when you don’t have to.
