Email Survey

Survey your customers automatically after you close a ticket, conversation, chat, or deal. Once set, you don’t have to do a thing.

header illustration How satisfied are you
header illustration How satisfied are you
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Get insights into customer satisfaction, loyalty, advocacy, and more with Nicereply post-resolution surveys.

  • No credit card required
  • 14-days free trial
  • 30-days money back guarantee
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Effortless survey implementation

There is nothing worse than reading countless manuals, or waiting weeks for a service to be implemented. We've designed Nicereply to be easy to set up & use, so you can start collecting feedback right away.

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Quick setup

It takes just a few minutes to set up a Nicereply survey

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Free setup call

You can get help setting up your account on a free Zoom call if you need it

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Dedicated account manager

If you have any questions or problems, you can contact your dedicated account manager at Nicereply

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Help center

Do you need assistance fast, or just want to learn more about Nicereply? There are many helpful articles and guides in our help center

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Customize your post-resolution survey to fit your needs

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Change the wording of your survey
question to fit your customers

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Choose from CSAT, CES & NPS surveys

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Choose from multiple CSAT rating
scales: stars, thumbs, or smiley faces

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Choose a predefined color theme that
fits your brand or create your own

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Change the language of the

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Add your company branding

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Code-free customization

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Customize the survey
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Take full control of your surveys

Take full control of your surveys
Take full control of your surveys

Control the timing of your surveys

If you are sending a separate survey email, decide how long after resolution would you like to send it. You can survey immediately, after an hour, or the day after. It's up to you.

Protect your customers against over surveying

Don’t overwhelm your customers with survey emails. Choose after how many days can a customer receive another survey email.

Send different surveys in different situations

Fit your survey to different situations. Did your customer contact about a specific product? Ask about that product specifically in the survey. Did they reach out to you from a different country? Send them a survey in their language.

You can trigger different survey for:

  • Groups
  • Languages
  • Departments
  • Ticket types

Mobile-ready surveys

It doesn’t matter what device your customers use. Our responsive surveys are designed to look great on any device.

Mobile surveys

All your data in one dashboard

All your data in one dashboard
Overview Rating feed
Read every comment

Read every comment

See all your ratings and comments in your rating feed.

See who and what you need

See who and what you need

Get a quick overview of your performance per team, agent, survey and time period.

Never miss a bad rating

Forecast the future

Identify trends with easy to read charts.

Add your logo

See who is the best

Recognize your best support teams and agents with leaderboards.

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