In today’s business landscape, customers have come to expect instantaneous assistance and customized encounters, making live chat a valuable tool for companies seeking a competitive edge.

Choosing the right software can take time for small businesses that want to provide excellent customer service. If you’re looking for more Chatra chatbot alternatives, keep your eye on the rich integrations list, availability through different channels and automation features.

Key advantages to having a live chat on your site

By delivering high-quality live chat support, businesses can differentiate themselves from competitors and build a more substantial brand reputation.

Approximately 80% of internet consumers engaged with chatbots at least once a year, as per the survey results published by Userlike. Live chat facilitates real-time communication with a business and results in satisfaction levels of 73%, which is higher than the satisfaction levels of 61% for email and 44% for phone, following the statistics.

What is Chatra? 

Chatra is a live chat software designed for small businesses and e-commerce websites to communicate with customers in real time. It allows website owners to connect with visitors through live chat, email, and Facebook Messenger, monitor visitors’ behavior, track their location, and view their history of visits to the website.

One of the key advantages of Chatra is its user-friendly interface and ease of use. Let’s look at the most popular Chatra chatbot alternatives.

1. Zendesk Chat

Zendesk Chat is a live chat software designed to help businesses engage with their customers in real time. It enables businesses to connect with customers on their website or mobile app and provide personalized support and assistance.

Zendesk Chat offers a range of features to help businesses provide excellent customer support:

1. Live chat. Through Zendesk Chat’s live chat feature, businesses can engage in real-time conversations with customers, facilitating the prompt resolution of customer queries and speedy solving of issues.
2. Chatbots. Businesses can leverage Zendesk Chat’s chatbot builder to develop personalized chatbots that respond to routine customer queries and provide automated support.
3. Email. Support teams can receive and manage customer emails in Zendesk Chat’s dashboard. This enables businesses to keep all customer communications in one place and respond to queries quickly and efficiently. 
4. Mobile app. Zendesk Chat’s mobile app enables businesses to support customers on the go. It also allows businesses to monitor chats and manage support requests from anywhere.
5. Integrations. Zendesk Chat integrates with various tools, including customer relationship management (CRM) software, email marketing, and Nicereply, allowing businesses to enhance their support experience. 

Zendesk Chat is a powerful software. Its range of features and integrations can be customized to suit the needs of businesses of all sizes and industries. One of the notable integrations is with Nicereply, which allows businesses to gather valuable customer feedback and insights directly from their chat interactions. One significant difference from Chatra is that Zendesk Chat offers a broader range of features beyond just live chat. It includes a comprehensive messaging platform that allows businesses to communicate with their customers, which makes Zendesk Chat one of the best Chatra alternatives.

Pricing: from $19/month

2. LiveAgent

LiveAgent is a cloud-based live chat software designed to help businesses manage customer support and communication across multiple channels, including live chat, email, social media, and phone.
Here are some of the key features of LiveAgent:

1. Live chat. LiveAgent offers a robust live chat feature that allows businesses to engage in real-time conversations with their customers, providing efficient support.
2. Email management. LiveAgent enables businesses to manage all their customer emails in one place, providing a unified inbox for all communication channels.
3. Social media integration. LiveAgent can integrate with popular social media platforms like Facebook and Twitter, allowing businesses to manage customer queries and comments on social media within the LiveAgent dashboard.
4. Knowledge base. LiveAgent includes a knowledge base feature that enables businesses to create and publish articles and FAQs to help customers find answers to common questions.
5. Automation. LiveAgent offers automation features that enable businesses to create custom workflows and automate routine tasks, such as sending automated responses to common customer queries.

Pricing: from $9/month, a free version is available

3. Tawk.to

Tawk.to is a cloud-based live chat software that is available for free and helps businesses deliver real-time customer support through their website, mobile application, or social media pages.

There are vital features of Tawk.to:

1. Live chat. By offering a live chat feature, Tawk.to empowers businesses to initiate real-time conversations with their customers and provide them with prompt and efficient support.
2. Multi-channel support. Tawk.to supports multiple channels, including live chat, email, and social media, allowing businesses to manage customer queries from a single platform.
3. Visitor tracking. Tawk.to includes visitor tracking capabilities, enabling businesses to see information about the customer, such as their location, browser, and previous interactions with the company.
4. Chatbot integration. Tawk.to can integrate with popular chatbot platforms like Dialogflow and ManyChat, allowing businesses to provide automated responses to common customer queries.
5. Customization. Tawk.to offers customization options, enabling businesses to customize the look and feel of their live chat widget to match their brand.

By utilizing Tawk.to, businesses can offer exceptional customer support across multiple platforms. Tawk.to is a great alternative to Chatra because it offers similar features, is free to use, and provides additional functionality, such as integrations with social media pages and mobile apps. 
Pricing: Free

4. Front

Front is a comprehensive customer communication platform with live chat functionality.

Here are some of the key features of Front:

1. Real-time messaging. Front enables businesses to engage in real-time customer conversations, allowing efficient support and a seamless experience.
2. Collaboration. Front includes collaboration tools, enabling team members to resolve customer queries.
3. Automation. Automation features enable businesses to automate routine tasks, such as tagging and routing, allowing customer support teams to focus on more complex issues.
4. Analytics. Front provides analytics and reporting features, allowing businesses to track response times, chat volume, and customer satisfaction.
5. Integrations. By integrating with popular business tools, Front enables businesses to simplify their workflows.

Front live chat is a versatile solution that enables businesses to deliver excellent customer support across multiple channels. Front offers more advanced features, which makes it a suitable alternative to Chatra.

Pricing: from $19/month

5. Freshchat

Freshchat operates in the cloud and is intended to assist businesses in engaging in real-time conversations with their customers while providing timely and practical support.

Below are some notable features of Freshchat:

1. Customizable chat widget. Freshchat’s chat widget can be customized to match the look and feel of a business’s website or branding.
2. AI-powered chatbots. Freshchat’s chatbots are powered by AI and can handle routine customer queries, freeing up human agents to focus on more complicated issues.
3. Analytics. Analytics and reporting features are available on Freshchat, enabling businesses to monitor and measure various metrics, including response time, chat volume, and customer satisfaction.
4. Integrations. Freshchat integrates with various popular business tools enabling businesses to streamline their workflows.
5. Mobile app. Freshchat has a mobile app that enables businesses to engage with customers from anywhere, at any time.

In conclusion, Freshchat is a competent and versatile live chat that empowers businesses to deliver exceptional customer support across various channels, enhancing customer loyalty.

Pricing: from $15/month, a free version is available

6. Olark

Earlier, we introduced Olark as one of the best customer service tools. Let’s see which features can compare Olark as a Chatra alternative. 

Olark is a live chat solution created to assist businesses in engaging with customers in real time while delivering adequate support. It is equipped with various features that can aid customer support agents in effectively managing chats.

Some of the key features:

1. Customizable chat widgets. Olark provides customizable chat widgets tailored to match a business’s brand and website design. This helps to provide a seamless experience for customers and makes it easier for them to engage with support agents.
2. Automated messages. Businesses can set up automated messages to greet customers when they land on the website or after a certain amount of time has elapsed. This can initiate conversations and provide a more personalized experience for customers.
3. Chat transcripts. Olark automatically saves chat transcripts, making it easy for agents to refer to past conversations and provide more informed customer support.
4. Organize data. Olark helps to organize customer data by providing customer support agents with access to real-time visitor insights and chat histories. Olark also integrates with third-party tools such as CRM systems and marketing automation software, allowing businesses to consolidate customer data in a central location and streamline customer support processes. Additionally, Olark’s reporting and analytics features can help businesses track customer engagement and monitor the performance of their customer support team.

Integrations: Olark integrates with various popular customer support tools, such as Salesforce, HubSpot, and Zendesk, making it easy for businesses to manage their customer support operations from a single platform.

Olark is a powerful tool for customer support agents that can help them manage chats more effectively and provide a better customer experience.

Pricing: from $29/month, a free version is available

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